Who we are:

As a data controller, FST focuses on general personal data and doesn’t knowingly collect information from children or hold special category data. This notice explains how we handle personal data for various interactions, like with customers, learners, website users, suppliers, contractors, and office visitors.

What we do with your data:

This notice clarifies how we collect, use, store and share personal data. It covers everyone interacting with FST and outlines your rights regarding your information.

What data do we collect?

The information we collect depends on your interaction. For learners, we may need names, emails, and optional phone numbers. Purchasing a course requires names, emails, phone numbers, and order details. Suppliers and contractors share names, contact details, and payment methods. Visitors provide names and contact details upon entering our offices.

When do we collect your data?

Data collection happens when you:

• Purchase or take training courses
• Seek assistance from FST
• Create a website account
• Subscribe to services
• Request marketing materials
• Engage with us on social media
• Enter competitions or participate in surveys
• Sign contractual agreements

How do we use your data?

We use your personal data lawfully and only for specific purposes, such as:

• Fulfilling contracts
• Complying with legal obligations
• Obtaining your consent
• Pursuing legitimate interests (e.g., improving services)
• Marketing tailored offers (with your consent)

Transparency and your control:

We prioritise transparency and allow you to manage your marketing preferences. You can opt out of marketing communications through various channels, without affecting other interactions with FST.

Websites and third-party links:

Our website contains links to third-party websites, plug-ins, and applications. If you navigate to these external sites via our links, the operators may gather information according to their privacy policies, which may vary from ours. We cannot guarantee the protection and privacy of data you share on third-party sites, so please review their policies before submitting any personal information. We use Google Analytics for website analysis, and social media interactions are confined to the respective platforms unless requested otherwise.

Social media:

Interactions on FST’s social media platforms are public. We’re not responsible for information shared on these platforms. Social media widgets may collect data governed by the widget provider’s privacy policy.

Cookies:

Our website uses cookies, which are text files which record information about website use. Further information can be found in the cookie policy which is on our website.

Sharing your data:

We may share your data with trusted contractors or service providers and government agencies such as HMRC only when necessary for course delivery, legal obligation, or other services. These contractors adhere to data protection laws. In the event of a business transfer, your data may be transferred, ensuring continued protection.

Security and your information:

We prioritise data security and implement robust measures to prevent unauthorised access. We store information securely and restrict access to authorised personnel. We use secure payment methods and do not store card details. Payments are processed by Stripe or PayPal, whose terms and conditions and privacy policies you can access on their respective websites.

International data transfers:

While FST’s Learning Management System operates in the UK, data transfers may occur for effective learning delivery. We have safeguards in place to ensure your data is treated with the same standards as within the UK or EEA.

How long do we keep your data? We retain personal data as required by law and for the duration necessary to fulfil its purpose, considering factors like legal obligations and learner records.

Your rights: You have the right to:

• Access your personal data
• Rectify or correct inaccurate data
• Erase your data
• Restrict processing of your data
• Request data portability
• Object to how your data is used
• Not be subject to automated decision-making

You can also withdraw your consent at any time.

How to complain:

We aim to address concerns promptly. If you’re unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) or the relevant EU Data Protection Authority.

We keep this privacy notice under regular review and will post details of any changes below. This privacy policy was last reviewed on 21/01/2024.

Contact us: For any questions about this privacy notice or your information, please contact us at 01613541891, or our Data Protection Officer Mohammed Rizwan via email at support@fivestartraining.co.uk or telephone.

Thank you for trusting us with your privacy.